Refund Policy for Find My Customer Website

1. Overview: Welcome to the Refund Policy for Find My Customer, operated by Amedra Healthcare Private Limited. This policy outlines the terms and conditions for refund requests for services purchased through our website.

2. Refund Period: We offer a 45-day refund policy from the date of purchase. If you are not satisfied with our products or services, you may request a refund within this specified timeframe. Refund turn around time is 7 working days.

3. Refund Eligibility: To be eligible for a refund, you must meet the following conditions:

• Your refund request must be made within 45 days of the original purchase date.
• The product or service in question must be in its original condition.
• Your reason for requesting a refund must align with the conditions specified in our Terms and Conditions.

4. Final Invoice Terms: While our standard refund policy allows for a 45-day refund window, it’s important to note that the terms outlined in the proforma invoice, invoice, or tax invoice provided during the purchase process take precedence. The terms and conditions specified in the final invoice are considered final.

5. Refund Process: To initiate a refund, please contact our customer support team at contact@findmycustomer.in. Provide your order details and the reason for your refund request. We will review your request and, if eligible, process the refund within a reasonable timeframe.

6. Non-Refundable Items: Certain products or services may be marked as non-refundable. Please check the product or service description before making a purchase.

7. Refund Method: Refunds will be processed using the same payment method used for the original purchase. If the original payment method is unavailable, an alternative method may be used at our discretion.

8. Currency Exchange Rates: Refund amounts may vary due to changes in currency exchange rates between the time of purchase and the time of refund. We are not responsible for any discrepancies in refund amounts caused by currency exchange rate fluctuations.

9. Modifications to Refund Policy: We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

10. Contact Information: For any questions or concerns regarding our Refund Policy, please contact us at contact@findmycustomer.in.

11. Governing Law: This Refund Policy is governed by the laws of the Republic of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

12. Effective Date: This Refund Policy is effective as of 03-10-2023. Any changes will be effective upon the posting of the revised policy on our website.